Policy
(Last Updated 08/21/2025) Timber & Stone Renovations respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services, including our SMS messaging program.
By using our website or enrolling in our SMS program, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of information:
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Personal Information: Name, email address, phone number, billing/shipping address, and other details you voluntarily provide.
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SMS Enrollment Data: When you opt-in to receive SMS messages, we collect your mobile phone number and consent record (including date/time of opt-in).
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Website Usage Data: IP address, browser type, operating system, and browsing behavior via cookies or analytics tools.
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Transactional Data: Purchase history, order details, and customer support interactions.
Terms & Conditions
We may use SMS messaging to communicate with you regarding:
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Project and customer service alerts
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Promotional offers, discounts, and marketing messages (only if you have opted-in)
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Account-related notifications and security alerts
Message frequency: Varies.
Message and data rates: May apply, depending on your carrier.
How we obtain consent
To comply with carrier and legal requirements (including TCPA and CTIA guidelines), we obtain consent as follows:
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Clear Opt-In: You must affirmatively opt-in to receive SMS messages, typically by submitting your phone number and confirming your consent on our website or during checkout.
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Consent Disclosure: Before enrolling, you are informed about the type of messages you will receive, potential message frequency, and applicable message/data rates.
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Double Opt-In (if applicable): In some cases, you may be asked to confirm your subscription by replying to a confirmation message.
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No Purchase Required: Consent to receive SMS messages is not a condition of purchase.
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Opt-Out Instructions: You may withdraw your consent at any time by replying “STOP” to any SMS message we send.
How we use your information
We use your information for:
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Providing products and services you request
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Sending SMS updates and marketing messages (with consent)
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Improving website functionality and customer experience
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Processing payments and fulfilling orders
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Protecting against fraud and unauthorized activity
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Complying with legal obligations
Sharing Information
We do not sell or rent your personal information. We may share information with:
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Service Providers: Trusted vendors who help deliver our SMS messages, process payments, and host our website.
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Legal Authorities: If required by law, subpoena, or court order.
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Business Transfers: In the event of a merger, acquisition, or sale of assets.
Your Privacy Choices
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SMS Opt-Out: Reply “STOP” to any message to unsubscribe. Reply “HELP” for assistance.
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Email Opt-Out: Click “unsubscribe” in any marketing email.
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Cookie Settings: Adjust your browser settings to decline cookies.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the Internet or mobile network can be guaranteed as 100% secure.
Children’s Policy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children
Your Rights
Depending on your jurisdiction, you may have rights to:
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Access, correct, or delete your personal information
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Restrict or object to certain data processing activities
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Request a copy of your information in portable format
To exercise these rights, contact us at [Insert Contact Email/Phone].
Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our SMS program, please contact us:
Timber and Stone Renovations
159 Jesse King Rd, Advance NC 27006
Email: cris@tandsrenovations.com
Phone: (336)778-0588